I don't know why I hadn't been subscribed to the weblog for Vin Crosbi'es consultancy Digital Deliverance, but I like what I've been seeing recently. In particular, his missive for media companies to focus on customer relationship management in their online efforts seems right. No use shoveling your print/broadcast content down another pipe without any differentiation.
He also tells a fascinating tale of what's going on at Critical Mention, a startup that's leveraging computing to monitor TV programs for corporate intelligence and PR management (my summary). The bigger win is in techniques for making digitized video searchable.
Memo to Vin: check out your archives and permalink pages. I don't know if it's intentional but they sure don't look pretty at my end. Looks like a missing stylesheet somewhere.
Update Tweaked Critical Motion to the correct Critical Mention.